Privacy Policy

This Privacy Policy explains how Machron Tech ("we", "us") handles data in connection with our website, this support portal, and our products — including the Acuity Scheduling Pro extension for Zoho CRM.

1. Acuity Scheduling Pro (Zoho CRM Extension)

Acuity Scheduling Pro connects a customer's Acuity Scheduling account with their own Zoho CRM account. It is designed so that your data never touches Machron Tech servers:

• What the extension processes:when an appointment is booked, rescheduled, or canceled in Acuity, the extension reads the appointment details (client first and last name, email address, phone number, appointment type, date/time, price and payment status, calendar/practitioner name, and any intake-form responses) and creates or updates records — Leads, Contacts, Meetings, Tasks, and optionally Deals — inside the customer's own Zoho CRM.
• Where data lives:all configuration and all synced records are stored inside the customer's own Zoho CRM account. We do not store, copy, or transmit customer CRM data, appointment data, or client personal data to Machron Tech or any external server.
• No telemetry: the extension makes no calls to Machron Tech servers. Install, usage, and uninstall events are not reported to us.
• Authentication:the connection to Acuity uses OAuth 2.0 managed by Zoho's native connector framework. Machron Tech never sees or stores your Acuity password or OAuth tokens.
• Optional alerts:if a customer configures a Slack or Microsoft Teams webhook URL, a short booking summary (client name, email, appointment type, time) is sent to that customer-provided URL. This feature is off by default and entirely under the customer's control.
• Uninstall: uninstalling the extension deregisters the Acuity webhooks it created and deletes its stored configuration from your Zoho CRM.

Third-party services the data flows through when you use the extension: Acuity Scheduling (Squarespace, Inc.) and Zoho Corporation — and, only if you enable it, Slack or Microsoft. Their respective privacy policies govern their processing.

2. Information We Collect on This Website

• Support requests: when you raise a ticket or email support@machrontech.com, we collect your name, email address, and the content of your request so we can respond.
• Usage analytics: this portal uses privacy-friendly page analytics (aggregate page views and performance). We do not sell or share this data.

3. How We Use Information

• To provide customer support and respond to enquiries.
• To operate, maintain, and improve our products and this portal.
• To comply with legal obligations.

We do not sell personal information. We do not use your data for advertising.

4. Your Rights (GDPR / CCPA)

Depending on your location, you may have the right to access, correct, export, or delete the personal information we hold about you (for example, support-ticket history), and the right to object to or restrict certain processing. To exercise any of these rights, email support@machrontech.com. We respond within 30 days.

Note: data synced by Acuity Scheduling Pro lives in your own Zoho CRM and Acuity accounts — you can access, correct, or delete it there directly at any time.

5. Data Retention & Security

Support correspondence is retained for as long as needed to provide support and meet legal requirements, then deleted. We use industry-standard technical and organisational measures (encryption in transit, least-privilege access) to protect the limited data we do hold.

6. Children

Our products and websites are not directed at children under 16, and we do not knowingly collect data from them.

7. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by the "Last Updated" date above.

8. Contact

Questions about this policy or your data:

support@machrontech.com